Refund Policy

This Refund Policy describes how EnergyMeterData handles refunds, cancellations, and billing adjustments for purchases made through our website or as otherwise agreed in writing. It supplements our Terms of Use and any plan-specific or enterprise agreement you may have.

1. General

Subscription and payment terms (including currency, taxes, billing cycle, and minimum commitment) are shown at checkout or in your order confirmation. Where this policy conflicts with a signed contract, the contract prevails.

2. Subscription services

SaaS and monitoring subscriptions are generally billed in advance for the selected period (for example monthly or annual). Access to the platform is provided for the paid term. Unless otherwise stated at purchase or required by law, fees are non-refundable once the billing period has started, except as set out below.

3. Cooling-off and local rights

If you are a consumer in a jurisdiction that grants a statutory right to withdraw from distance contracts within a defined period, we will honor that right where it applies. The process and timeframe depend on local law; contact us with your order reference.

4. Eligible refunds

We may issue a refund or credit where:

• We failed to provide the subscribed service for a sustained period due to an issue on our side (excluding force majeure or third-party outages outside our control).
• A duplicate charge or clear billing error occurred.
• We agreed in writing to a refund or credit as part of a promotion, migration, or dispute resolution.

5. Non-refundable items

Generally non-refundable: professional services already delivered, custom development or integration work performed, third-party pass-through fees, and amounts already consumed or credited under fair-use policies, unless required by law.

6. Cancellation

You may cancel recurring subscriptions according to the cancellation terms shown at purchase (for example before the next renewal). Cancellation stops future charges; it does not automatically refund the current period unless our terms or law say otherwise.

7. How to request a review

Email or message us through Contact with your account email, transaction or invoice ID, and reason for the request. We aim to respond within a reasonable business timeframe.

8. Payment processor timing

Approved refunds are processed to the original payment method when possible. Your bank or card issuer may take additional days to post the credit.

9. Changes

We may update this Refund Policy from time to time. The updated version will be posted here with a new “Last updated” date.